![]() The offer makes sense for some types of products – lower price-tier bulky items like furniture, kitchen appliances, home decor, baby chairs, walkers, strollers where it’s costly for the retailer to cover the shipping cost for the return. “It started with Amazon several years ago,” he said. Refunding customers while simultaneously letting them keep their returns isn’t a new practice, said Rop. The goTRG's facility in Bentonville, Arkansas stores a variety of returned general merchandise and consumer electronics. People are tempted to buy a lot to only return it later,” he said. “They’re already discounting in stores to clear out products but, when there’s heavy discounting, buyer’s remorse goes up. ![]() Lowe’s didn’t provide a comment for the story. Walmart said it had nothing to share at this time. In some instances, when they determine it would be easier, some retailers advise customers to just keep or donate their return after issuing a refund. Rop said his company’s clients are 100% considering offering the “keep it” option for returns this year, although he wouldn’t disclose if any of his customers have implemented the “Keep it” returns policy yet. There is one other option for retailers to address returns while avoiding more product bloat and that’s to consider a ‘returnless return,’ said Steve Rop, chief operating officer with goTRG, a firm that processes over 100 million returned items annually for companies like Wal-Mart, Amazon and Lowe’s. With returns, for every dollar in returned merchandise, it costs a retailer between 15 cents to 30 cents to handle it,” said Flickinger. ![]() “For every dollar in sales, a retailer’s net profit is between a cent to five cents. How America is coping with inflation: Buy what's needed, nothing more People shop at a grocery store on in New York City. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |